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What kinds of shipping options do you offer?
We generally use Australia Post Parcel, Couriers Please, Fastway or any other couriers suitable for your area. 
Can I track my order?
Once your item has been dispatched, an automated email will be sent to your registered address informing you of the consignment number and delivery service used for your order.
How long will it take for order to arrive?
You should receive your order within 1-6 working days after you placed order. If your order has not arrived within the allotted time, please contact us using the order number or tracking number supplied to you.
Please noteOrders submitted from Friday afternoon to Sunday evening will not be processed until the next working day. Delivery times m ay be longer than normal for orders placed during popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods. Delivery may take a little longer to rural areas, so it’s best to order early. Delivery times do not include day of dispatch.
The tracking number appears to be invalid on the delivery company’s online tracking system. What does that mean?
Tracking events will generally be updated after 6pm on the same day of dispatch. This is because your order is marked as dispatched when the delivery company is picking up your order, but may not be updated in the tracking system immediately. If the tracking number still appears to be invalid the next day, please contact us and we will try our best to resolve the issue.
Can I change my shipping address?
Yes, as long as your order has not been dispatched. If you decide to change your shipping address, please contact us on we can make sure your item is not prepared for dispatch. Once the order has been prepared for dispatch, we cannot guarantee we can make amendments. This is because all prepared orders are placed in a cage to await pick up by the delivery company.
Do you ship to PO BOX address?
We can only send selected items to PO BOX. Please contact us to confirm. 
Do you allow pick up?
Unfortunately we do not allow pick up.
Can I send to a different address than my billing address?
Yes. Our system allows you nominate a different shipping address during checkout.
Do you do drop shipping?
Yes. Simply nominate the correct shipping address. The recipient will not receive any invoice as our invoices are emailed to your registered email account. They are also printable when you log in to your gku account. As a drop shipper, you are responsible in providing your customer the relevant information about the product that you will send through.
I received my item but not fit my place, can I return it?
Yes and please refer to our NO RISK 30 DAYS FREE TRAIL policy.
I have lost the original packaging of the item. Can I return it?
Within NO RISK 30 DAYS FREE TRAILperiods, you would charge a fee of 15% of selling price for re-stocking and handling. More info please refer to our Returns and refund policy. 
How to do when I receive wrong or fault item?
If you check that there is a fault with an item or wrong item you have received, please let us know straight away by contact our customer service email  Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this problem for you.
What happens if no one is home when my order is delivered?
If you are not around, a reminder notice will be dropped in your mailbox or a contact number will be left by the courier company so that you can arrange to collect your item at a later time.
What is your policy under RTS (Return To Sender)?
Return to Sender occurs when the delivery company cannot get the parcel to you and returns the parcel to us at our cost.
If the reason of RTS is due to an error made by us resulting in parcel not sent to the correct address, we acknowledge our mistake and will resend the parcel to the correct address at our cost.
If the reason of RTS is due to an error on your part and as a result, we incurred the additional charges by our delivery company, we reserve the right to pass the incurred charges to you as a condition of resending the parcel to you. 
Errors on your part could be due to you providing an incomplete or incorrect shipping address;  It can also be due to your failure to collect the parcel within the time frame (usually around 1-2 weeks) advised on the reminder notice left by the nominated courier in your mailbox during their attempted delivery  (It is your responsibility to check on the courier’s online tracking system to make sure that the item is ready for pickup. Not receiving the reminder notice due to it missing in your mailbox is not a valid reason for your inaction).
If the above-mentioned scenario occurs, you have the option to cancel this order when it has been returned to us; by which we will then refund you the amount you paid for the order, minus all shipping costs incurred.
Why did I only receive part of my item?
If your order contains more than 1 parcel, it may be arrive at a different date.  We advise you to wait a few more days to see if the rest arrives.  If you still do not receive the other parcels in a few days time, please contact us for further assistance.
I need this item urgently, can you post express?
We use express Post on selected items only, please contact us to confirm.
Do I need to create an account to shop online?
No, you don’t need to create an account to shop with us. You can make a purchase using our Guest Checkout. However, by creating an online account you’ll have access to the following features:
A fast, easy checkout (because your details will be stored in our system already )   Order status (check the status of any current orders); Past order history (just in case you need to check what you’ve already purchased) ; Wishlist creator (so you can save and view your favourite items) ; Store alternate postal addresses (for shipping to other family members or friends); Receive gku newsletter (we’ll keep you in touch about exclusive offers and sales)
I can’t log into my account
If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account. If you can’t remember your password, please click the ‘Forgotten Password’ link. An email will be sent to you with instructions on how to change your password.
You can also change your password, email address or any other details by logging in to your account.
How do I subscribe to your newsletter?
You are able to subscribe to our newsletter by tick the subscribe newsletter box during your registration; OR simply fill in your email address at subscribe section on right bottom of main webpage. 
How do I unsubscribe to your newsletter?
Please login to your account and uncheck the subscribe newsletter option and click update OR If you receive our newsletter, you can follow the link unsubscribe on the newsletter page which will direct you to unsubscribe the newsletter.
I subscribed to your newsletter, why do I never receive it?
Your mail provider has classified our newsletter as junk.  To solve this issue you need to first add us into “your contacts”.  For newsletters that had already gone into your junk mail, you need to go to your junk mail category, check all newsletters belonging to Shopping Express and update it by selecting the “not spam” button.
I do not wish to become a member.  Can I buy from you?
You don’t need to create an account to shop with us. You can make a purchase using our Guest Checkout. However, by creating an online account you’ll have access to the more features and benefit.
Is there a minimum order amount?
No, there is no minimum amount that you are required to spend.
How secure is your checkout system?
We respect and understand the importance of our customers’ privacy and sensitive data provided.  Customers shopping with us will have peace of mind knowing that we have a 100% secure checkout and payment system.
How can I check my order status?
Each status of an order will be updated from receiving, processing, packing till dispatching by email so that our customers know what we have done to their order. Once the item is dispatched, they will receive a notification email informing them of the courier used and the associated tracking number.
How can I make changes to my order?
To make changes to your order, you need to inform us before we dispatch your order.  After notifying us, you will need a confirmation from us whether an order can be changed.  Once an order has been dispatched, you cannot make any changes to it. 
I received the wrong item, what should I do?
Please contact us right away.
What payment methods do you accept?
You can use VISA, MasterCard, or PayPal to purchase from our online store.
Is it safe to use my credit card on the website?
Your privacy and information is 100% secure when using our checkout system.  All information you provided is encrypted in our secured checkout payment system.
How do I pay using Bank Transfer?
We would send you account details if you choose to pay by bank transfer.
When you have chosen bank transfer payment method, please allow up to 4 working days for payment confirmation. Please ensure your Invoice or Order Number is included in the payment reference so we can identify your payment. If you do not receive confirmation for your payment from us after 4 working days, please contact us for further assistance.
I am not sure if my payment went through, how can I check?
If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.
Do you accept phone payments?
We cannot accept phone payments for online purchases.
What should I do if my credit card is declined?
If your payment fails, you will be given the option to provide another form of payment.
Will I get a tax invoice for an online purchase?
Yes. You will be emailed a tax invoice as soon as you complete your online order.
How long will it take to receive a refund?
Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.
What is gku
gku was founded in Sydney 2018. The purpose of gku products is to provide a series of ergonomic and office products for people who work at their desks for a long time. Through cutting edge scientific design and excellent performance, it improves work efficiency, optimises the working environment, and promotes physical health.
Can I see the product before I buy?
No but we offer NO RISK 30 days FREE trial policy as following: We offer our clients a FREE, no-obligation 30-day trial of our gku products. This means that you can return the product for any reason within the 30 days period after you have received the order.  Easy return process:
Contact us with below form, including your order/invoice number.
Keep all packaging including accessories in the event the product is returned.
Prepaid return label will be emailed to you for the return of any unwanted product.
We either provide a full cash refund or offer free replacements upon your request
Do I get bulk discount if I buy more?
We may able to offer a bulk discount if you buy more on certain products.  You may send us a request at stating the quantity you are interested in and the link to the product you enquire.
Do you restock items that are sold out?
We do restock some of our items. You can contact us to check availability. We will need an item number/product code to confirm availability.
If I use you to drop ship, how do I deal with the warranty of my customer that buys your faulty product?
We not allowed to transfer of warranty to third party.  It is your responsibility to handle your customer’s on that aspect.  We can only process the warranty claim under you and your order number.