EziCarry 

gku was founded in Sydney 2018. The purpose of gku products is to provide a series of ergonomic and office products for people who work at their desks for a long time. Through cutting edge scientific design and excellent performance, it improves work efficiency, optimises the working environment, and promotes physical health.

No but we offer NO RISK 30 days FREE trial policy as following: We offer our clients a FREE, no-obligation 30-day trial of our gku products. This means that you can return the product for any reason within the 30 days period after you have received the order. Easy return process: Contact us with below form, including your order/invoice number. Keep all packaging including accessories in the event the product is returned. Prepaid return label will be emailed to you for the return of any unwanted product. We either provide a full cash refund or offer free replacements upon your request

We may able to offer a bulk discount if you buy more on certain products. You may send us a request at gku-service@gku.com.au stating the quantity you are interested in and the link to the product you enquire.

We do restock some of our items. You can contact us to check availability. We will need an item number/product code to confirm availability.

We not allowed to transfer of warranty to third party. It is your responsibility to handle your customer’s on that aspect. We can only process the warranty claim under you and your order number.

We generally use Australia Post Parcel, Couriers Please, Fastway or any other couriers suitable for your area. 

Once your item has been dispatched, an automated email will be sent to your registered address informing you of the consignment number and delivery service used for your order.

You should receive your order within 1-6 working days after you placed order. If your order has not arrived within the allotted time, please contact us using the order number or tracking number supplied to you. Please note: Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day. Delivery times m ay be longer than normal for orders placed during popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods. Delivery may take a little longer to rural areas, so it’s best to order early. Delivery times do not include day of dispatch.

Tracking events will generally be updated after 6pm on the same day of dispatch. This is because your order is marked as dispatched when the delivery company is picking up your order, but may not be updated in the tracking system immediately. If the tracking number still appears to be invalid the next day, please contact us and we will try our best to resolve the issue.

Yes, as long as your order has not been dispatched. If you decide to change your shipping address, please contact us on service@gku.com.au so we can make sure your item is not prepared for dispatch. Once the order has been prepared for dispatch, we cannot guarantee we can make amendments. This is because all prepared orders are placed in a cage to await pick up by the delivery company.

We can only send selected items to PO BOX. Please contact us to confirm. 

Unfortunately we do not allow pick up.

Yes. Our system allows you nominate a different shipping address during checkout.

Yes. Simply nominate the correct shipping address. The recipient will not receive any invoice as our invoices are emailed to your registered email account. They are also printable when you log in to your gku account. As a drop shipper, you are responsible in providing your customer the relevant information about the product that you will send through.

Yes and please refer to our NO RISK 30 DAYS FREE TRAIL policy.

Within NO RISK 30 DAYS FREE TRAIL periods, you would charge a fee of 15% of selling price for re-stocking and handling. More info please refer to our Returns and refund policy. 

If you check that there is a fault with an item or wrong item you have received, please let us know straight away by contact our customer service email service@gku.com.au. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this problem for you.

If you are not around, a reminder notice will be dropped in your mailbox or a contact number will be left by the courier company so that you can arrange to collect your item at a later time.

Return to Sender occurs when the delivery company cannot get the parcel to you and returns the parcel to us at our cost. If the reason of RTS is due to an error made by us resulting in parcel not sent to the correct address, we acknowledge our mistake and will resend the parcel to the correct address at our cost. If the reason of RTS is due to an error on your part and as a result, we incurred the additional charges by our delivery company, we reserve the right to pass the incurred charges to you as a condition of resending the parcel to you. Errors on your part could be due to you providing an incomplete or incorrect shipping address; It can also be due to your failure to collect the parcel within the time frame (usually around 1-2 weeks) advised on the reminder notice left by the nominated courier in your mailbox during their attempted delivery (It is your responsibility to check on the courier’s online tracking system to make sure that the item is ready for pickup. Not receiving the reminder notice due to it missing in your mailbox is not a valid reason for your inaction). If the above-mentioned scenario occurs, you have the option to cancel this order when it has been returned to us; by which we will then refund you the amount you paid for the order, minus all shipping costs incurred.

If your order contains more than 1 parcel, it may be arrive at a different date. We advise you to wait a few more days to see if the rest arrives. If you still do not receive the other parcels in a few days time, please contact us for further assistance.

We use express Post on selected items only, please contact us to confirm.