Shipping
We offer FREE standard shipping on all orders*. Express shipping is available at extra charge. Please contact us for the cost. Your products are shipped from our warehouse in Sydney and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes.
Orders placed before noon AEST on business days will normally be packed and dispatched on the same day. In busy trading periods, orders may take longer due to high volumes. Once dispatched with Australia Post or other Courier companies, expected delivery times for each region are as follows:
Standard Shipping**
1-3 business days NSW
2-6 business days VIC, ACT, SA & QLD metro and most regional areas
3-10 business days WA, NT, Tasmania
**Outer-regional areas may experience slightly longer shipping times.
*Free shipping covers most area in Australia however some areas can not be delivered. Please contact us if you have any concern of your shipping area.
For more info please refer to FAQ
Returns
We offers our clients a FREE, no-obligation 30-day trial of our gku products. This means that you can return the product for any reason within the 30 days period after you have received the order.
Easy return process:
1. Contact us with below form, including your order/invoice number
2. keep all packaging including accessories in the event the product is returned
3. Prepaid return label will be emailed to you for the return of any unwanted product
4. We either provide a full cash refund or offer free replacements upon your request.
We reserves the right to refuse the return if these conditions are not adhered to.
For any return request after 30 days, call for a warranty claim within the time stated for your
warranty.
How long will it take to receive a refund?
Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.
