Shipping

Orders placed before noon AEST on business days will normally be packed and dispatched on the same day. In busy trading periods, orders may take longer due to high volumes. Once dispatched with Australia Post or other Courier companies, expected delivery times for each region are as follows:

Standard Shipping
1-3 business days NSW
2-6 business days VIC, ACT, SA & QLD metro and most regional areas**
3-10 business days WA, NT, Tasmania*

**Outer-regional areas may experience slightly longer shipping times.

Frequently Asked Questions: Shipping & Delivery

Can I track my order?
Yes. As soon as your order is shipped, you will receive an email with your tracking details. Please note that the tracking information will only become active once the carrier has scanned the package into their system.

Can I change my order or delivery address after purchase?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us immediately via our Shipping Form. We will do our best to accommodate your request, but we cannot guarantee changes once the order is processed.

Do you deliver to PO Boxes?
We offer limited PO Box delivery. Parcels containing small items, such as monitor arms and accessories, can be sent to a PO Box via Australia Post. However, larger items like desks and chairs require a physical residential or business address for delivery.

Can you deliver to my apartment or office building?
Yes, we can deliver to your home or workplace. However, please be aware that our delivery partners are only able to bring items to the ground floor or your front door. They are not able to carry items up stairs, use elevators, or bring the items inside your home.

Can I leave specific delivery instructions?
We are unable to accommodate custom requests such as scheduled delivery times or specific placement of items (e.g., "leave in the backyard"). If you require this level of service, we recommend arranging your own freight collection.

What should I do if my item arrives damaged or is lost?
All products are checked thoroughly before leaving our warehouse to ensure they are in perfect condition. In the unlikely event that your order arrives damaged or is lost in transit, you must notify us via our Shipping Form within 2 business days so we can resolve the issue for you.

My order is late. What should I do?
We understand that delays can be frustrating. First, please check your tracking link for any updates or notifications of an attempted delivery. If your order is more than 3 business days past the expected delivery date, please reach out to us via our Shipping Form and we will follow up immediately.

 For more info please refer to FAQ