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Our Story

GKU was founded in 2018 by Tracy, a former office worker with a vision to transform the work environment into a more positive and healthy experience. Her mission was to find a solution to the issues faced from sitting for extended times at a traditional workspace. 

Knowing there had to be a better way to work and having had first hand experience of the debilitating effects of sitting for long periods at a stretch, Tracy embarked on her journey to learn all she could about ergonomic office furniture and how best to apply these principles here in Australia. After two years of research and development, sourcing the best options on the market, GKU was born, providing cutting edge, scientific designs with excellent performance and improved work efficiency. 

Tracy named GKU after family members and this reminder of family has kept her energised and motivated to create a business focussed on optimising the work environment and promoting all round physical good health. 

With humble beginnings starting, GKU has grown to be a successful and independent brand. It is a one-stop shop providing a range of workplace solutions that offer a better working experience and a more productive day.

An extensive range of ergonomic solutions for workplaces

GKU offers customisable, smart ergonomic designs which support good posture and make workdays more comfortable and enjoyable. We work with design and project teams to transform your office space into an ergonomic working environment tailored to your needs.

Our eco-friendly office furniture energises workdays

By making movement easier and offering comfort without compromise, the ergonomically designed GKU range provides genuine health benefits, leading to improved well-being and less fatigue at work…giving you more energy outside working hours as well! Feel good in your workspace and feel good about protecting the environment…our eco-friendly furniture is built to last, meaning less replacement and less material waste.

Fast and comprehensive after-sales service

Our after-sales service includes up ten years warranty, and quick response times with ongoing support to make the most of your purchase and to ensure it provides you with the long-term solutions you need. The GKU team of passionate professionals offers desk styling and custom-made business furniture to suit your specific requirements, making sure your new product is perfect for you.

What We Believe

Office ergonomics with design excellence is our speciality, and maximising your comfort is at the core of everything we do.

Elevating desk height has been shown to increase productivity and improve health.

Connect everyone
With almost a third of your life spent at work and a large part of that at a desk, it makes sense that an ergonomic workspace is a key factor for better physical health and wellbeing, not to mention creativity.

Protect your privacy
We believe that our customer-focused solutions will ensure you have a more enjoyable working day, achieving greater productivity and enhancing creative thinking.

Why Us

At GKU we are passionate about helping transform the day-to-day life of people who spend a lot of time at their desk.

With years of product manufacturing and sales experience behind us, supported by extensive research, design development, and production optimisation, you can be assured of exceptional quality products.

We offer state of the art ergonomic workstations and we go that extra step to make sure you are getting great value for money. With free shipping and value- added services, you don’t have to compromise on quality over price.

30 Days Free Trial

Risk free online shopping

Free Shipping

Fast shipping Australia wide

Outstanding Quality

Up to 10 years warranty

Satisfaction Guaranteed

10K+ satisfied customers

Desk Styling & Custom Made Business Furniture

We provide you with a custom-made corporate workplace solution with height adjustable corner desks, height adjustable rectilinear double desks and custom monitor mounts.

FAQs

Products

What is gku

gku was founded in Sydney 2018. The purpose of gku products is to provide a series of ergonomic and office products for people who work at their desks for a long time. Through cutting edge scientific design and excellent performance, it improves work efficiency, optimises the working environment, and promotes physical health.

Can I see the product before I buy?

No but we offer NO RISK 30 days FREE trial policy as following: We offer our clients a FREE, no-obligation 30-day trial of our gku products. This means that you can return the product for any reason within the 30 days period after you have received the order. Easy return process: Contact us with below form, including your order/invoice number. Keep all packaging including accessories in the event the product is returned. Prepaid return label will be emailed to you for the return of any unwanted product. We either provide a full cash refund or offer free replacements upon your request

Do I get bulk discount if I buy more?

We may able to offer a bulk discount if you buy more on certain products. You may send us a request at gku-service@gku.com.au stating the quantity you are interested in and the link to the product you enquire.

Do you restock items that are sold out?

We do restock some of our items. You can contact us to check availability. We will need an item number/product code to confirm availability.

If I use you to drop ship, how do I deal with the warranty of my customer that buys your faulty product?

We not allowed to transfer of warranty to third party. It is your responsibility to handle your customer’s on that aspect. We can only process the warranty claim under you and your order number.

Account

Do I need to create an account to shop online?

No, you don’t need to create an account to shop with us. You can make a purchase using our Guest Checkout. However, by creating an online account you’ll have access to the following features: A fast, easy checkout (because your details will be stored in our system already ) Order status (check the status of any current orders); Past order history (just in case you need to check what you’ve already purchased) ; Wishlist creator (so you can save and view your favourite items) ; Store alternate postal addresses (for shipping to other family members or friends); Receive gku newsletter (we’ll keep you in touch about exclusive offers and sales)

I can’t log into my account

If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account. If you can’t remember your password, please click the ‘Forgotten Password’ link. An email will be sent to you with instructions on how to change your password. You can also change your password, email address or any other details by logging in to your account.

How do I subscribe to your newsletter?

You are able to subscribe to our newsletter by tick the subscribe newsletter box during your registration; OR simply fill in your email address at subscribe section on right bottom of main webpage. 

How do I unsubscribe to your newsletter?

Please login to your account and uncheck the subscribe newsletter option and click update OR If you receive our newsletter, you can follow the link unsubscribe on the newsletter page which will direct you to unsubscribe the newsletter.

I subscribed to your newsletter, why do I never receive it?

Your mail provider has classified our newsletter as junk. To solve this issue you need to first add us into “your contacts”. For newsletters that had already gone into your junk mail, you need to go to your junk mail category, check all newsletters belonging to Shopping Express and update it by selecting the “not spam” button.

Shipping

What should I do if I want to order?

We generally use Australia Post Parcel, Couriers Please, Fastway or any other couriers suitable for your area. 

Can I track my order?

Once your item has been dispatched, an automated email will be sent to your registered address informing you of the consignment number and delivery service used for your order.

How long will it take for order to arrive?

You should receive your order within 1-6 working days after you placed order. If your order has not arrived within the allotted time, please contact us using the order number or tracking number supplied to you. Please note: Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day. Delivery times m ay be longer than normal for orders placed during popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods. Delivery may take a little longer to rural areas, so it’s best to order early. Delivery times do not include day of dispatch.

The tracking number appears to be invalid on the delivery company’s online tracking system. What does that mean?

Tracking events will generally be updated after 6pm on the same day of dispatch. This is because your order is marked as dispatched when the delivery company is picking up your order, but may not be updated in the tracking system immediately. If the tracking number still appears to be invalid the next day, please contact us and we will try our best to resolve the issue.

Can I change my shipping address?

Yes, as long as your order has not been dispatched. If you decide to change your shipping address, please contact us on service@gku.com.au so we can make sure your item is not prepared for dispatch. Once the order has been prepared for dispatch, we cannot guarantee we can make amendments. This is because all prepared orders are placed in a cage to await pick up by the delivery company.

Do you ship to PO BOX address?

We can only send selected items to PO BOX. Please contact us to confirm. 

Do you allow pick up?

Unfortunately we do not allow pick up.

Can I send to a different address than my billing address?

Yes. Our system allows you nominate a different shipping address during checkout.

Do you do drop shipping?


Yes. Simply nominate the correct shipping address. The recipient will not receive any invoice as our invoices are emailed to your registered email account. They are also printable when you log in to your gku account. As a drop shipper, you are responsible in providing your customer the relevant information about the product that you will send through.

I received my item but not fit my place, can I return it?

Yes and please refer to our NO RISK 30 DAYS FREE TRAIL policy.

I have lost the original packaging of the item. Can I return it?

Within NO RISK 30 DAYS FREE TRAIL periods, you would charge a fee of 15% of selling price for re-stocking and handling. More info please refer to our Returns and refund policy. 

How to do when I receive wrong or fault item?

If you check that there is a fault with an item or wrong item you have received, please let us know straight away by contact our customer service email service@gku.com.au. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this problem for you.

What happens if no one is home when my order is delivered?

If you are not around, a reminder notice will be dropped in your mailbox or a contact number will be left by the courier company so that you can arrange to collect your item at a later time.

What is your policy under RTS (Return To Sender)?

Return to Sender occurs when the delivery company cannot get the parcel to you and returns the parcel to us at our cost. If the reason of RTS is due to an error made by us resulting in parcel not sent to the correct address, we acknowledge our mistake and will resend the parcel to the correct address at our cost. If the reason of RTS is due to an error on your part and as a result, we incurred the additional charges by our delivery company, we reserve the right to pass the incurred charges to you as a condition of resending the parcel to you. Errors on your part could be due to you providing an incomplete or incorrect shipping address; It can also be due to your failure to collect the parcel within the time frame (usually around 1-2 weeks) advised on the reminder notice left by the nominated courier in your mailbox during their attempted delivery (It is your responsibility to check on the courier’s online tracking system to make sure that the item is ready for pickup. Not receiving the reminder notice due to it missing in your mailbox is not a valid reason for your inaction). If the above-mentioned scenario occurs, you have the option to cancel this order when it has been returned to us; by which we will then refund you the amount you paid for the order, minus all shipping costs incurred.

Why did I only receive part of my item?

If your order contains more than 1 parcel, it may be arrive at a different date. We advise you to wait a few more days to see if the rest arrives. If you still do not receive the other parcels in a few days time, please contact us for further assistance.

I need this item urgently, can you post express?

We use express Post on selected items only, please contact us to confirm.

Order & Payment

I do not wish to become a member. Can I buy from you?
You don’t need to create an account to shop with us. You can make a purchase using our Guest Checkout. However, by creating an online account you’ll have access to the more features and benefit.
Is there a minimum order amount?
No, there is no minimum amount that you are required to spend.
How secure is your checkout system?
We respect and understand the importance of our customers’ privacy and sensitive data provided. Customers shopping with us will have peace of mind knowing that we have a 100% secure checkout and payment system.
How can I check my order status?
We respect and understand the importance of our customers’ privacy and sensitive data provided. Customers shopping with us will have peace of mind knowing that we have a 100% secure checkout and payment system.
How can I make changes to my order?
To make changes to your order, you need to inform us before we dispatch your order. After notifying us, you will need a confirmation from us whether an order can be changed. Once an order has been dispatched, you cannot make any changes to it. 
I received the wrong item, what should I do?
Please contact us right away.
What payment methods do you accept?
You can use VISA, MasterCard, or PayPal to purchase from our online store.
Is it safe to use my credit card on the website?
If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account. If you can’t remember your password, please click the ‘Forgotten Password’ link. An email will be sent to you with instructions on how to change your password. You can also change your password, email address or any other details by logging in to your account.
How do I pay using Bank Transfer?
We would send you account details if you choose to pay by bank transfer. When you have chosen bank transfer payment method, please allow up to 4 working days for payment confirmation. Please ensure your Invoice or Order Number is included in the payment reference so we can identify your payment. If you do not receive confirmation for your payment from us after 4 working days, please contact us for further assistance.
I am not sure if my payment went through, how can I check?
If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.
Do you accept phone payments?
Your mail provider has classified our newsletter as junk. To solve this issue you need to first add us into “your contacts”. For newsletters that had already gone into your junk mail, you need to go to your junk mail category, check all newsletters belonging to Shopping Express and update it by selecting the “not spam” button.
What should I do if my credit card is declined?
If your payment fails, you will be given the option to provide another form of payment.
How long will it take to receive a refund?
Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.

Shipping and return

Shipping
- Shipping
We offer FREE standard shipping on all orders*. Express shipping is available at extra charge. Please contact us for the cost. Your products are shipped from our warehouse in Sydney and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes. 
Orders placed before noon AEST on business days will normally be packed and dispatched on the same day. In busy trading periods, orders may take longer due to high volumes. Once dispatched with Australia Post or other Courier companies, expected delivery times for each region are as follows: 
Standard Shipping**:
 1-3 business days NSW 
2-6 business days VIC, ACT, SA & QLD metro and most regional areas
3-10 business days WA, NT, Tasmania
 **Outer-regional areas may experience slightly longer shipping times. 
*Free shipping covers most area in Australia however some areas can not be delivered. Please contact us if you have any concern of your shipping area.
Return
- Return and GKU 30-day free trial policy
We offers our clients a FREE, no-obligation 30-day trial of our gku products. This means that you can return the product for any reason within the 30 days period after you have received the order. 
Easy return process: 1. Contact us with below form, including your order/invoice number 2. keep all packaging including accessories in the event the product is returned 3. Prepaid return label will be emailed to you for the return of any unwanted product 4. We either provide a full cash refund or offer free replacements upon your request. 
We reserves the right to refuse the return if these conditions are not adhered to. For any return request after 30 days, call for a warranty claim within the time stated for your warranty. 
How long will it take to receive a refund? 
Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.